At bet128, your personal data is treated with the same care as your funds. This policy explains exactly what we collect, why we collect it, and how we keep it secure.
Last Updated: January 2026All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption standards.
Your Privacy at bet128: This Privacy Policy ("Policy") describes how bet128 ("we", "us", "our") collects, uses, stores, discloses, and protects personal information provided by users ("you", "Player", "User") of the bet128 platform at https://bet128.cam. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. This Policy should be read alongside our Terms & Conditions.
bet128 is committed to protecting the privacy and personal data of all Players on its platform. We recognise that trust is the foundation of any long-term relationship between a betting platform and its users, and that trust begins with responsible, transparent data handling. This Policy applies to all data collected through the bet128 website, mobile interface, live chat system, email communications, and any other channel through which you interact with us.
We apply internationally recognised data protection principles, including the principles of data minimisation, purpose limitation, storage limitation, accuracy, integrity, and confidentiality. We do not sell, rent, or trade your personal data to third parties for marketing purposes under any circumstances.
bet128 collects several categories of Personal Data depending on the nature of your interaction with the Platform. The following table summarises the main categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Account registration, KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Account registration, profile updates |
| Financial Data | Bank account numbers, e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), cryptocurrency wallet addresses, transaction history | Deposit and withdrawal processing |
| KYC Documentation | Passport scans, national identity card (KTP) images, proof of address documents, selfie verification | Identity verification process |
| Technical Data | IP address, browser type and version, device type, operating system, time zone setting | Automatically on each Platform visit |
| Usage Data | Betting history, game preferences, session duration, pages visited, click-stream data | Continuously during Platform use |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When you contact customer support |
| Marketing Preferences | Promotional opt-in/opt-out status, preferred communication channel | Account settings, promotional sign-up forms |
bet128 collects Personal Data through the following methods:
We process your Personal Data only for specific, legitimate purposes. The primary purposes for which bet128 processes Personal Data include:
bet128 processes your Personal Data under one or more of the following legal bases, depending on the specific processing activity:
bet128 engages a limited number of carefully vetted third-party Data Processors to assist in delivering the Platform's services. These processors may access your Personal Data strictly for the purpose of providing their contracted services to bet128 and are bound by confidentiality and data protection obligations. Categories of third-party processors include:
We may disclose your Personal Data to competent authorities, regulatory bodies, law enforcement agencies, or courts when required to do so by applicable law, court order, or regulatory directive. In such cases, we will disclose only the minimum amount of data required to satisfy the legal obligation and, where legally permissible, will notify you of the disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or part of bet128's business, your Personal Data may be transferred to the acquiring or surviving entity. You will be notified of any such transfer and any material changes to this Policy that arise as a result, in advance of the transfer taking effect.
bet128 does not sell, rent, lease, or otherwise transfer your Personal Data to third parties for their own independent marketing or commercial purposes. Your data is shared only as described in this Section 7.
Cookies are small text files placed on your device when you visit the Platform. They enable the Platform to recognise your device, maintain your session, remember your preferences, and collect analytical data about usage patterns.
You can control cookie settings through your browser's privacy settings. Disabling strictly necessary cookies may impair Platform functionality. Disabling performance or marketing cookies will not affect your core ability to bet or withdraw funds. For detailed instructions on managing cookies in your specific browser, please refer to your browser's official help documentation.
Note: bet128 does not use cookies to collect sensitive personal information such as financial credentials, passwords, or identification documents. All authentication is handled through encrypted, server-side session management.
bet128 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory retention obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation / contractual |
| KYC documentation | Duration of account + 5 years after closure | AML / regulatory compliance |
| Financial transaction records | 7 years from transaction date | Legal / tax obligation |
| Betting history | Duration of account + 3 years after closure | Dispute resolution / legitimate interest |
| Customer support communications | 3 years from last interaction | Legitimate interest / legal claims |
| Marketing preferences | Until consent withdrawn or account closed | Consent |
| Technical / log data | Up to 12 months from collection | Legitimate interest / security |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our internal data disposal procedures.
bet128 implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
While bet128 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying us immediately if you suspect any unauthorised access to your Account.
Subject to applicable law and our regulatory obligations, you have the following rights with respect to your Personal Data held by bet128:
To exercise any of the above rights, please contact our Data Protection team via the live chat or by email. We will respond to all verified requests within thirty (30) days. We may require you to verify your identity before processing a rights request to prevent unauthorised access to another person's data.
The bet128 Platform integrates with third-party game providers, payment processors, and analytics tools. While we vet all third-party partners for data protection compliance, bet128 is not responsible for the privacy practices of external organisations once your data is transferred to them for the purpose of providing their contracted services. Each third-party provider operates under its own privacy policy. We recommend reviewing the privacy policies of any third-party service you interact with directly.
The Platform does not contain links to external third-party websites for general browsing purposes. Any integration with external services is strictly limited to operational requirements such as payment processing and game content delivery.
bet128 strictly prohibits access to or use of the Platform by any person under the age of 21. We do not knowingly collect Personal Data from individuals under the age of 21. If you are a parent or guardian and believe that your child under the age of 21 has registered an account or provided Personal Data to bet128 without your consent, please contact us immediately via live chat or at [email protected] so that we can take prompt action to close the account and delete the associated data.
Age Verification: bet128 employs automated and manual age verification checks as part of the KYC process. Players whose age cannot be confirmed to be 21 or above will have their Account suspended and all deposits returned pending satisfactory verification.
bet128 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. Material changes will be communicated to Players via email notification sent to the registered email address on file, or via a prominent notice on the Platform. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the Platform following any such update constitutes your acceptance of the revised Policy. If you do not agree with the revised terms, you should cease using the Platform and request account closure.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your Personal Data, please reach out to our team through the following channels:
We are committed to handling all privacy-related enquiries promptly and transparently, in keeping with our broader commitment to responsible, player-first data stewardship.
Six core principles that guide how bet128 handles your personal information every day.
All data transmitted between your device and our servers is protected by TLS 1.3 encryption. Stored sensitive data is secured with AES-256 encryption — the same standard used by major financial institutions.
We never sell, rent, or trade your personal information to third parties for their own commercial purposes. Your data is shared only with trusted service partners strictly needed to operate the Platform.
You have the right to access, correct, restrict, or request deletion of your personal data at any time. Submit a request via live chat or email and we will respond within 30 days.
We keep your data only as long as legally required or operationally necessary. Transaction records are retained for 7 years per financial regulations; all other data is purged on schedule.
Independent penetration testing and vulnerability assessments are conducted regularly to identify and remediate security risks before they can affect your account or personal data.
In the unlikely event of a data breach that risks your rights, we will notify affected Players promptly and transparently — detailing what occurred, what data was affected, and the steps we have taken.
Our support team is ready to help with any data-related enquiries. You can also review our related policies and resources below for a complete picture of how bet128 protects you.